Support
Something not right? Start here.
A few calm steps now can limit the damage. Then reach out and we will help with the rest.
If you think you have been hacked
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Change the password
Use a different, trusted device if you can. Start with your email account.
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Turn on a second check
Add multi-factor authentication and sign out of other sessions where the account allows it.
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Call your bank
If money or card details may be involved, use the number on the back of your card.
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Keep the evidence
Save messages and take screenshots before you delete anything. Then get in touch.
Common questions
How do I know if a message is a scam?
Be wary of urgency, unexpected links or attachments, and requests for passwords, codes or payment. If you are unsure, do not click. Contact the sender using a phone number or website you already know is real.
Do I really need a password manager?
For most people, yes. It lets you use a different strong password everywhere, so one stolen password does not unlock everything else.
What is multi-factor authentication?
It adds a second check, such as a code from an app, when you sign in. Even if someone steals your password, that second step can keep them out. Turn it on first for your email, banking and main social accounts.
How often should I back up my files?
Often enough that losing everything since the last backup would not hurt. Automatic backups are best, and it is worth test-restoring a file now and then to be sure they work.